Discovery & scoping
Align on channels, intake fields, handoff rules, hours behaviour, and languages.
- Lightweight call or structured async review
- Clarify what must stay with staff vs what can be automated safely
- No obligation to proceed
Commercial model
Scoped pricing after we understand your workflow
The Sookly Chat Receptionist covers first responses, structured intake, and staff handoff across Messenger, LINE Official Account, and website chat.
We do not publish a fixed public price list because clinics differ widely in channel mix, monthly volume, languages, integrations, and how deep the workflow needs to go.
Request guided setup to share your context - we review fit and follow up with next steps. General questions can also go through Contact.
How we work commercially
Discovery first, then a clear proposal
Sales are consultative: we confirm scope, constraints, and success criteria before quoting. Implementation is guided - you are not dropped into a blank self-serve product.
Guided pilot / activation
Configure the Chat Receptionist against approved content and your rules, then validate with real traffic.
- Workflow setup with our team - not a silent switch-on
- Tighten packs and escalation paths from real enquiries
- Measurable handoff quality before full rollout
Ongoing partnership
Iterate as your services, hours, or channels change.
- Support and updates aligned to your contract
- Governance for content changes where you need sign-off
- Volume and scope adjustments as you grow
What drives the quote
What we price against
- Connected channels (Messenger, LINE OA, website chat) and account setup complexity
- Monthly message volume and peak patterns
- Languages and content parity requirements
- Intake depth, routing rules, and integration touchpoints
- Support level and rollout risk
What you can expect
Included in a typical engagement
Exact items are confirmed in your proposal; guided setup is the normal path for new clinics.
- Guided workflow configuration and activation
- Human handoff when your rules require it
- Channel-aligned first responses from approved content
- Clinic-specific intake and escalation rules
- Responsive support during rollout
Pricing FAQ
Common pricing questions
Channel count, volume, languages, and workflow depth change the implementation and support load. We quote after discovery so numbers match reality - not a generic tier label.
Ready to scope your workflow?
Request guided setup with your channels and goals - that is the primary path. Use Contact only for general questions that are not onboarding-related.