Turn missed messagesinto booked appointments
Unify incoming messages from LINE, Facebook Messenger, WhatsApp, and website chat in one inbox, with AI-assisted responses, intent identification, lead qualification when needed, and clear routing rules.
Built to support multiple languages, protect privacy, reduce admin load, and help your team handle more without adding headcount
Conversations
Nicha K.
LINE · 2m
Alex P.
WhatsApp · 12m
Guest
Facebook Messenger · 1h
Site visitor
Website · 3h
Messages
LINENew message detected
Contact
Intent identified · booking
Qualified · high intent
- LINE
- Facebook Messenger
- Website chat
- Google Calendar
- Zapier
- HubSpot
- Google Sheets
- LINE
- Facebook Messenger
- Website chat
- Google Calendar
- Zapier
- HubSpot
- Google Sheets
- LINE
- Facebook Messenger
- Website chat
- Google Calendar
- Zapier
- HubSpot
- Google Sheets
LINE-first clinics · Thai + English workflows · Guided rollout for Thailand-focused SMEs
Inbound channels flow into one Sookly workflow
LINE-first and mixed Thai-English enquiries land in the same structured path - without a bloated CX suite.
Inputs
Workflow layer
Outcomes
Workflow layer
SooklyIntake, qualify, route, handoff
- Faster first replies on busy days
- Clearer intake before staff follow up
- Handoff with context, not cold threads
Works with the channels and tools clinics already use
Connections may use native setup, automation, or guided implementation depending on your stack.
- One operational queue for inbound messages — fewer scattered inbox tabs.
- Wire channels and tools at your pace, with help when setup is non-trivial.
- Your team stays in control; nothing runs automatically without configuration.
Supported connections
Why enquiries get lost
The problem is rarely demand. It is what happens after the message arrives.
Where threads break down
- Enquiries arrive across different channels with no consistent flow
- First replies are delayed when staff are busy or offline
- High-intent leads get buried among low-priority conversations
- Handoffs happen without enough context, causing slow follow-up
Delayed
What a clearer workflow fixes
- 1Capture enquiries in one place instead of chasing scattered conversations
- 2Qualify incoming leads with more structure from the start
- 3Route conversations to the right person with better priority control
- 4Keep replies more consistent across channels, staff, and languages
How it works
From first message to confident follow-up
A short, visual overview - see the dedicated How it works page for setup, handoff rules, and rollout detail.
A message comes in from your website or connected channel
Key details are captured through a structured intake flow
The enquiry is tagged and prioritised based on type or intent
The conversation is routed to the right person or workflow
Replies happen with clearer context and less internal confusion
The clinic is ready for follow-up, handoff, or booking action
Three things that matter for clinic messaging
Capture and qualify
- Structured intake based on enquiry type
- Clear capture of key customer details
- Better visibility from the first message
Every message becomes a structured enquiry — not another silent notification.
Route and respond
- Route enquiries to the right team or owner
- Tag conversations by priority or service type
- Keep replies organised across channels
Queues and tags keep ownership clear across staff, shifts, and channels.
Handoff and follow up
- Pass conversations on with useful context
- Reduce repeated questions during handoff
- Make follow-up easier to manage
Staff pick up with the story already captured — less re-asking, faster closure.
Pricing
Start simple. Scale as you grow.
Choose a plan that fits your current enquiry flow, then expand as your team, channels, and workflow needs grow.
Early adopter savings
Selected first-rollout clinics can save 5,000–10,000 THB on implementation.
14-day guided trial
Hands-on support while your workflow goes live — not a self-serve sandbox.
How pricing is scoped
- Setup complexity for your channels and tools
- Channel mix and conversation volume
- Handoff depth: who replies and who owns the queue
Coming soon
Coming soon for clinics in Thailand
Sookly is opening in stages. Apply for early access to join the first rollout and get updates as guided onboarding begins.
- 1
Apply
Short intake so we understand your clinic.
- 2
Review
We confirm fit and rollout timing.
- 3
Guided rollout
Onboarding with your team on the live workflow.
Selected early adopters can save 5,000 to 10,000 THB on setup and receive a 14-day guided trial.
Built for clinics that want a clearer workflow without more complexity.
Ready to stop losing enquiries?
Bring your clinic's inbound messages into a clearer workflow built for faster replies, better handoff, and stronger follow-up.
No spam. Just practical updates and launch information.