Prerequisites
- Admin access in Sookly.
- Access to mailbox/provider settings.
- A target inbox for email conversations.
Steps
- Go to Settings → Channels → Email.
- Choose your connection method and authorize your email account.
- Set sender identity and map to your destination inbox.
- Configure SPF/DKIM/DMARC if your domain policy requires it.
- Send a test email from an external address.
- Confirm inbound message appears and outbound reply threads correctly.
What success looks like
- Email messages appear in Sookly with correct routing.
- Replies send from the expected support identity.
- Conversation threading works as expected.
Common issues and fixes
Issue: Inbound email does not appear in Sookly.
Fix: Review channel authorization and inbox binding, then test with a new message.
Issue: Replies are flagged as spam.
Fix: Verify sender domain alignment and email authentication records.